dear patient

Cancellation Fee

Due to high amount of cancellation and failed appointments, we have introduced a cancellation/failed to attend fee. 

Any cancellations within 24 hours or a failure to attend will result in a £10 per 10 minute charge. 

Or lab fee deductions.

This applies to Private and Practice plan patients.

Thank you

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

• wash your hands often - with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
• avoid touching your eyes, nose, and mouth with unwashed hands
• avoid close contact with people who are sick
• if you feel unwell, stay at home, do not attend work or school
• cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it 
• clean and disinfect frequently touched objects and surfaces in the home and work environment
• if you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or other healthcare environment
• see further information and the Public Health England Blog